Terms and Conditions

Consumer guidance

Registered immigration attorneys are skilled individuals who must adhere to professional standards, adhere to rules of conduct, and maintain their knowledge of immigration laws and procedures.

Office of the Migration Agents Registration Authority (OMARA)

Under Australian law, OMARA:
  • Evaluate and decide on applications for registration as an immigration lawyer
  • Approves continuous professional development activities for advocacy;
  • Handle complaints from registered immigration attorneys and process them as appropriate
OMARA cannot help you with your visa application guarantee or order that the amount you have paid for be reimbursed by a registered immigration lawyer.
More information can be found on this website :
  • Code of Conduct
  • Useful Tips for Using a Registered Immigration Lawyer

Check if anyone is registered :


Immigration Lawyers and Code of Conduct

The Code of Conduct ensures that your registered immigration attorney:
  • It will be honest with you about your chances of getting a visa;
  • Will keep you informed of the progress of your application and any changes that may affect it;
  • Will be available during business hours and will notify you if there is a change in the details of the call;
  • Act in accordance with the law and in your best interests and protect your privacy;
  • Declare its own interests that may affect your request and will not work for you if there is a conflict;
  • Before starting work, it will give you a note stating the services it will provide, its fees and other costs;
  • Ask for a reasonable fee, and if you prepay, she will keep it in a separate bank account;
  • Will give you an invoice listing all the services performed and the amounts payable for them;
  • Provides accurate and timely guidance and will notify you in writing of the outcome of your request as soon as possible.


Complaining to OMARA will not affect your visa application.

Office of the Migration Agents Registration Authority www.mara.gov.au 1300 226 272